Frequently Asked Questions
What else do you buy?
We buy Laptops, Computers, Monitors, Keyboard, Mice, Speakers, USB devices and gadgets, Scanners, Games Consoles and Phones. If you have anything not listed or would like to enquire, just call us on 0800 879 9 879 or email us at info@webuy-laptops.co.uk
How do I find the specifications of my laptop?
If you are finding it hard filling out our Instant Valuation form, detailed explanations will appear on the side of the form when you click on one of the fields. If you are having troubles call us on 0800 879 9 879 or email us at info@webuy-laptops.co.uk.
What about my Data?
We can retrieve your data from your laptop for a fee of £49. This does not include the cost of return media, whether it being a USB Drive, External Hard Disk Drive or DVD. Please ask one of our advisors about Data Copy when calling us on 0800 879 9 879 or send us an email at info@webuy-laptops.co.uk for more information. You are also welcome to send us your own return media, or as an alternative, you can pay to have the Hard Drive taken from your laptop that you have sent us, and have it put in an External USB Enclosure for a fee. All information is securely destroyed from all laptops we receive immediately, using industry standard data removal tools.
How long does it take?
Once receiving your laptop we work to assess them within 1 hour. Your laptop will be checked for things like damage and quoted specifications, and then you will be contacted to confirm the value of your laptop.
Do you accept old laptops?
Yes, we will buy ANY laptop.
Do you buy Desktops?
Yes, we will buy any Desktop, as well as any Monitor, Keyboard, Mouse or Speakers.
What happens to the Personal Data on my Computer?
All data is immediately destroyed on every computer that we receive, using industry standard secure data removal techniques. This is to ensure that your data is kept private, unless you request a Data Copy. For more questions, call us on 0800 879 9 879 or email us on info@webuy-laptops.co.uk
How do I erase my personal data from my laptop?
If you want to delete singular files you can select the file by clicking it and either pressing the delete key on your keyboard or right clicking on the file and selecting delete. You can select more than one file to delete at a time by holding the control (CTRL) key on your keyboard. Remember to empty your Recycle Bin on your desktop to make sure it has been deleted.
How do I backup my personal data from my laptop?
To backup your personal data, simply attach a USB drive, or USB External Hard Disk Drive and right click on each file you want to backup, go to Send To, then select the device you want to backup to. If you want to backup to DVD, insert a Blank DVD and choose Send To, DVD/CD-RW Drive.
What if I have multiple laptops to sell?
You can either: Fill out the evaluation form for each laptop, Email info@webuy-laptops.co.uk or call an advisor on 0800 879 9 879.
I have a question relating to my order, who should I contact?
For any enquiries or questions, just call us on 0800 879 9 879 (Mon-Fri 9-6:30PM, Sat 9-6PM) or email us on info@webuy-laptops.co.uk
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